🔷 Know Who to Contact – It Helps Us Act Faster

To keep Hounslow safe and running smoothly, it’s important to report issues to the right service at the right time.

👉 Simple rule:

Getting this right means quicker action, better outcomes, and safer communities.

🏡 Report to Hounslow Council (Civil Matters) - www.hounslow.gov.uk

These are issues that affect daily life but are not immediate crimes or emergencies.

✅ Examples:

👉 Example:
You notice repeated rubbish dumping in an alleyway.
➡️ Report it to the Council so they can clear it and investigate patterns.

👉 Example:
A neighbour regularly plays loud music late into the night.
➡️ Log it with the Council ASB team to build a case and take action.

🚨 Report to Police (Crime, Danger or Injury)

Contact police when behaviour involves criminal activity, threat, or harm.

✅ Examples:

👉 Example:
You see someone carrying a knife in public.
➡️ Call 999 immediately — this is an urgent risk.

👉 Example:
You suspect ongoing drug dealing from a property.
➡️ Report via 101 or Crimestoppers (anonymous).

👉 Example:
You hear a violent argument next door and fear someone is being hurt.
➡️ Call 999 — don’t wait.

⚖️ When It Can Be Both

Some issues start as civil but become police matters if they escalate.

👉 Example:
A neighbour dispute becomes threatening or aggressive
➡️ Moves from Council → Police

👉 Example:
ASB involving intimidation, drugs, or weapons
➡️ Should be reported to Police

🛑 When to Act Immediately

Always contact police straight away (999) if:

📞 Quick Contact Guide

💬 A Simple Way to Remember

✅ Mess, noise, or local environment → Council
🚨 Crime, risk, or harm → Police

🤝 Working Together

Every report helps build a clearer picture and allows the right teams to act.

👉 If in doubt, report it — you won’t be wasting anyone’s time.
👉 Your information could protect someone or prevent harm.

Together, we’re building a stronger, safer Hounslow.